Refund Policy Shri Ram Pharma AFS Effective Date: 1st May 2025 | Last Updated: May 2025
1. Introduction
At Shri Ram Pharma AFS, customer satisfaction is important to us. We take great care in packaging and dispatching every order. This Refund Policy explains the circumstances under which refunds are applicable, the process for requesting a refund, and the timelines involved.
Please read this policy carefully before placing an order. By purchasing from us, you agree to the terms of this Refund Policy.
2. Situations Eligible for Refund
You may be eligible for a full or partial refund in the following situations:
a) Damaged Product Received If the product you received is physically damaged, broken, or leaked due to mishandling during transit or a manufacturing defect, you are eligible for a full refund or replacement.
b) Wrong Product Delivered If you receive a product that is different from what you ordered (wrong item, wrong size, or wrong variant), you are eligible for a full refund or replacement of the correct product.
c) Order Not Delivered If your order has not been delivered within the maximum estimated delivery window and is confirmed as lost in transit by our logistics partner, you are eligible for a full refund or re-shipment.
d) Order Cancelled Before Dispatch If you cancel your prepaid order within the eligible cancellation window (as per our Cancellation Policy) and the order has not yet been dispatched, you are eligible for a full refund.
e) Product Cancelled by Us If we cancel your order due to stock unavailability, pricing error, or any other reason on our part, a full refund will be processed.
3. Situations Not Eligible for Refund
Refunds will not be issued in the following circumstances:
- The product has been opened, used, or partially consumed
- The product has been damaged due to improper storage, handling, or use by the customer after delivery
- The customer provided an incorrect delivery address resulting in non-delivery or return of the shipment
- Refund is requested after the stipulated reporting window of 48 hours from delivery
- The product was purchased during a sale or at a discounted price and the reason for return is a change of mind
- The customer refuses to accept the delivery without a valid reason
- Normal variations in product appearance, colour, or packaging that do not affect product quality
- Dissatisfaction with product results, as homeopathic product efficacy may vary between individual animals
- Products returned without prior written approval from Shri Ram Pharma AFS
4. How to Request a Refund
To initiate a refund request, follow these steps:
Step 1 – Contact Us Within 48 Hours Report the issue within 48 hours of receiving your delivery. Contact us via:
- Email: sales@shriramafs.com (Subject: Refund Request – [Your Order Number])
- Phone: +91 90 70 83 70 70 (Monday to Saturday, 10:00 AM to 6:00 PM)
Step 2 – Provide Required Details Include the following in your refund request:
- Your full name and registered contact number
- Order number or invoice number
- A clear description of the issue
- Photographs of the product and the outer packaging showing the damage, defect, or incorrect item
Step 3 – Review by Our Team Our customer support team will review your request within 2–3 business days and may ask for additional information or photographs if necessary.
Step 4 – Resolution Upon approval of your refund request:
- We will inform you of our decision via email or phone
- A refund, replacement, or exchange will be initiated based on the nature of the issue and your preference
5. Return of Product
In some cases, we may require the product to be returned before processing a refund or replacement:
- Our team will provide you with a return authorisation and instructions
- Return shipping costs in cases where the fault lies with us (damaged, wrong product) will be borne by Shri Ram Pharma AFS
- Products must be returned in their original packaging with all accompanying materials
- Do not return any product without written approval from our team
6. Refund Processing Timelines
Once your refund is approved:
| Payment Method | Refund Timeline |
|---|---|
| UPI / Wallet | 2–4 business days |
| Debit Card / Credit Card | 5–7 business days |
| Net Banking | 5–7 business days |
| Bank Transfer (NEFT/RTGS) | 5–7 business days |
| COD Orders | 7–10 business days (via bank transfer or UPI) |
Please note that these timelines begin from the date of refund approval and depend on your bank’s processing time. Delays beyond these timelines due to bank processing are outside our control.
7. Refunds for Cash on Delivery (COD) Orders
For COD orders where a refund is approved:
- Refunds cannot be made in cash
- The refund amount will be transferred via UPI or bank transfer
- You will need to provide your UPI ID or bank account details (account number, IFSC code, account holder name) when raising a refund request
- Please ensure the details you provide are accurate to avoid delays
8. Partial Refunds
In cases where only part of your order is affected (e.g., one product in a multi-product order is damaged), a partial refund for the impacted items will be processed. The remaining part of the order is not eligible for refund unless it also has a valid issue.
9. Replacement Option
In some eligible situations, instead of a refund, we may offer to replace the affected product and reship it to you at no additional cost. If you prefer a replacement over a refund, please indicate this in your refund request. The availability of a replacement is subject to stock availability.
10. Exchange Policy
We do not currently offer product exchanges for reasons other than damaged, defective, or wrong products delivered. If you wish to purchase a different product, you may place a new order separately.
11. Contact Us
For any refund-related queries or concerns:
Shri Ram Pharma AFS 133773, Church Road, Civil Line, Khemka Nagar, Saharanpur – 247001, Uttar Pradesh, India Phone: +91 90 70 83 70 70 Email: sales@shriramafs.com